Welcome human, to the online identity of
Klara Lindner

Areas of Expertise

Service Design

I investigate and visualize how people experience products or services. I plan, conduct and synthesize user research, map pain points and gaps. I translate key insights into requirements, create and test alternative approaches and help build a business strategy around it.

Lean & Agile

New (business) concepts need to be validated before launching. I help define critical assumptions, formulate hypotheses and carry out low-budget experiments so that you focus on what matters and not what feels comfortable.

The agile universe entails a lot of useful practices. I can support you on topics like decision-making and communication in flat hierarchies or plan and execute team formation, design sprints and retrospectives.

Experiential Learning

I advocate for learner-centered education. I love to design and facilitate creative learning spaces, in which playfulness, psychological safety and connection are as important as the content.

Case Studies

Recent Publications

Besides actual project work, reading and writing about stuff is my second passion. Here is a repository of published articles and book chapters:
(A list of current good-reads will follow soon.)

Beware

You caught me in the middle of a homepage revamp. I am still adding content and improving my WordPress skills, so it’s not perfect yet. Hold on 🙂

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