I have a university background in energy & environmental engineering and picked up Design Thinking in the Advanced Track of HPI’s dschool.

By co-founding Mobisol in 2011, I initiated my own learning curve on how to develop products and services that actually matter. From doing user research with a tight budget, to co-creation in intercultural settings, from business model validation to pitching for investment, designing a growing organization and nurturing team culture in a company that grew from 4 to 1000+ employees.

I received a grant to become part of a Postgraduate Program that investigates issues around Off-grid Energy and currently finish my PhD thesis on in-house service design in the Global South.

I gradually began sharing my lessons learnt as instructor, author, consultant and curriculum designer on the side and went fully freelance after my daughter was born in 2018.

Have a look at my linked-in profile for a complete CV.

A lot of my practical experience stems from my time as co-founder of Mobisol: I spent months in the field to research user needs and context peculiarities, set up experiments to validate hypotheses and stick around for the messy implementation of nicely pencilled service blueprints. I also held tiring discussions with the board of directors to set up an action plan for work ethics and climate-friendly growth. And I organized co-creation sessions and built a Tanzanian living room into our office to keep the innovation spirit alive.

As certified coach, I have been teaching Service Design and Design Thinking since 2010, at the HPI Academy, the TU Berlin, KISD, climate-KIC, Helmholtz Institute and others.

All the while, I have advocated for more service designers in the context of Global South as speaker, author and workshop organizer for the Service Experience Camp, the SDN Global Conference, This is service design doing, Touchpoint and numerous meet-ups.