Skillset
Service Design
I uncover people’s needs aspirations and behavior and investigate and visualize how they experience products or services. I plan, conduct and synthesize qualitative research, map pain points and opportunities. Together, we ideate and test new concepts and ultimately build a sustainable solution around it.
💡 Toolset I am comfortable with:
- Interviews (qualitative, problem-centered)
- Observation (contextual inquiry, shadowing)
- Generative techniques (cultural probes, card sorting, empathy prototypes)
- Job-to-be-done framework (switching interviews, 4-forces synthesis, job hierarchies & stories)
- Journey Mapping & Service Blueprinting
- Stakeholder Maps
- Rapid Prototyping
- Testing & evaluation
- Storytelling & Presentation
➡ Contexts I have lots of experience in:
- Renewable Energy Provision
- Climate Change / Climate Adaptation
- Microfinance & Mobile Banking
- Research as a pale face in the Global South
- Urban Mobility
- Open Knowledge & Open Education
- Waste Management
😎 Head over to outputs for an overview of actual work I’ve done.
Lean Start-up
New (business) concepts need to be validated before launching. We define critical assumptions, formulate hypotheses and carry out low-budget experiments so that you focus on what is most important.
I can also support you with agile practices like project planning and communication in flat hierarchies or I facilitate teambuilding, design sprints and retrospectives.
💡 Toolset I am comfortable with:
- Assumptions Mapping
- Value Proposition Canvas, Business Model Canvas & Lean UX Canvas
- Google Design Sprint
- Retrospectives & Planning Sessions
➡ Clients I have experience in:
- Start-ups
- Science spin-offs
- Small agencies & consultancies
- Tech corporates
- University professors and Post-Docs
😎 Head over to outputs for an overview of actual work I’ve done.
Experiential Education
I am an advocate for learner-centered education. I love to design and facilitate creative learning spaces, in which playfulness, psychological safety and connection are as important as the content.
💡 Toolset I am comfortable with:
- Teambuilding Routines and Rituals
- Liberating Structures
- Learning arch design
- Socratic teaching
- Appreciative Inquiry
- Feedback & Reflection
- Phineo Impact Evaluation Logic
➡ Learners I have experience with:
- Pupils (9th-12th grade)
- Bachelor & Master students (from STEM esp. Engineering & Design)
- Doctoral and Post-Doctoral researchers in STEM
😎 Head over to outputs for an overview of actual work I’ve done.
Current Learning Curve
Best part about freelancing: I don’t have to justify the time I spend on new topics. These are things I am currently aiming to get better at.
😛 Doing & Practicing
- Illustration & Drawing with Procreate
- Coaching and prototyping in Virtual Reality
😮 Reading & Conversing
- Habits & Behavior Change
- Ethical Design, (Un)biased AI, Dark patterns
- Speculative Design & Diegetic Prototypes
Are certificates important for you?
Here you go, this is what I’ve got.
Formal Education
- Dipl. Ing. Industrial Engineering (2010) [TU Berlin and UPV Valencia]
- Advanced Certificate Design Thinking (2011) [Hasso Plattner Institute Potsdam]
Professional Training
- Interdisciplinary Product Design (2014)[Aalto University, Finland, Summer school]
- Facilitating Learning Spaces (2019)[ Kaospilot Masterclass]
- Sensemaking for Impact (2020) [Jan Chipchase / Studio D Masterclass]
>>> And for a full resume, head over to my linked-in profile.